RETURN AND REFUND
Thank you for shopping with jessielike!
Not satisfied with your purchase? We're here to help.
Please contact customer service ( apps@myantdiy.com ) for anything you need!
Please contact customer service ( apps@myantdiy.com ) for anything you need!
Return & Refund Policies:
1.Return Process
- To return the products, please submit item change request to customer service via apps@myantdiy.com ;
- After you receive confirmation from our customer service, please send us the product and the product ID;
- A tracking Number of the returning package will also be required;
- We will deal with the product exchange or refund after we receive your returning package.
- The freight of return goods shall be borne by the customer.
- We’ll issue a refund to your wallet in a few days if we are not otherwise informed your preferred refund method. Wallet balance can be used on your next purchase or to be withdrawn to your payment account;
- Once your return is received and inspected, a notification email will be sent. If you are approved of refunding, your refund will bo back directly to your original payment method within 7-15 business days;
- If you haven't receive the refund after 7~15 busniess days, check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank;
- If you’ve done all of this and you still have not received your refund, please contact us at apps@myantdiy.com.
3. Products can be returned within 30 days after you received.
4. To be egiligible for returing:
- The product need to be in its original packaging;
- The product isn't used or damaged
6. We do not accept any request of exchange & return for the "specials" and "Final Sales"
7. Swimwear can only be returned/exchanged if it is a defective/damaged or wrong item.
- A picture of the problem/defect will be needed in the return/exchange request.
- If you received a damaged product, please notify us immediately for assistance.
- We offer full refund if the order is canceled within 24 hours of your purchase;
- You should submit an order cancellation request to our customer service via apps@myantdiy.com if you decide to cancel the order;
- We do NOT accept order cancellation requests if the orders have been shipped.