FAQ
Order and payment
1. Can I change the product, size, or shipping address of a paid order?
- Yes, to change your order before shipping, please send an email to apps@myantdiy.com
- Please note that we can only help you change the information before shipping.
- Therefore, please check your order information carefully when placing an order.
2. What payment methods do you accept?
- We accept PayPal and credit cards
3. For more information about payment, please go to our payment method .
Shipping
1. Which countries do you provide services?
- We can ship to most countries, including the United States, Britain, Canada, Australia, France, Germany, etc.
2. When can I receive my order after I place the order?
- We need 3-6 working days to process the order. And it will take 7-15 days for the parcel to be delivered.
- Total delivery time = processing time + shipping time
- Please note that this is only an estimate, and the time for different products may vary.
3. How can I track my package? Does my package have a tracking number?
- After the order is shipped, you will receive a shipping confirmation email containing your waybill number.
Return
1. What is your return policy?
- The returned items should be unused, undamaged and in the original packaging;
- For more detailed information, please visit our returns and refunds .